Complaint Procedure

Write to BrixaWeb@outlook.com with your project reference, your name, and a clear description of the issue. The more detail you give us up front, the faster we can act on it.

We acknowledge every complaint within 2 business days. You'll have a substantive answer, an explanation, a fix, or a next step, within 15 business days of that acknowledgment.

If we can't resolve it directly, consumers based in Romania can contact ANPC (anpc.ro), the national consumer protection authority. If you're elsewhere in the EU, the European Commission's Online Dispute Resolution platform (ec.europa.eu/consumers/odr) can help mediate.

If a dispute still needs to go to court, it's handled by the competent courts named in the Terms of Use.